When and on what terms you can return the shipment?
At EcoSmith Ware, we are committed to make your purchase experience as seamless and delightful as possible. EcoSmith Ware allows return of products for within 24 hours of delivery in all the following cases:

  • Product is defective, used, altered or seal of package is broken.
  • Physical damage to the product (material).
  • The packet was empty / some item or accessory was missing.
  • Significantly different from the specifications given by the vendor (wrong size, colour or material related issues)

Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.
How can I change delivery address?
For security reason we do not allow change of delivery address. You can cancel the order and place a new order with changed address.
How can I return an item purchased from EcoSmith Ware?
You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at hi@ecosmithware.com or call at our office number +91 11 46594551

  • Order ID
  • Reason for returning the item
  • Images clearly showing a damage / missing product in the order

Post receiving your request, EcoSmith Ware will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with EcoSmith Ware and cannot be contested.
How to contact customer service?
Contact us in any of the following ways:
email: hi@ecosmithware.com
Write to us at: Ecosmith Ware LLP, L-22, Lajpat Nagar Part 2, New Delhi 110024.
Telephone: +91 11 46594551
If you receive a damaged item from EcoSmith Ware
We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on EcoSmith Ware was delivered in a damaged condition, please email us at hi@ecosmithware.com within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, replacements will be sent out to you.
How do you ship my orders?
Orders are delivered through surface transport professional courier services.
Can I cancel or change my order after it has been placed?
Orders can only be cancelled if the request is made within a 24 hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfilment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
Timeline and mode of refund
We will initiate your refund process after we receive the package. Refund will be credited to the same payment option(s) originally used to make the payment while placing the order.
"Refund will be made through online mode within 7 working days after package is received at our warehouse."